Refund and Returns Policy

We want you to be satisfied with the product you purchased from our store. However, if you would like to return the product, we will be happy to assist within 30 days of receipt.

1. Return Conditions

Return Period: The product must be returned within 30 days of receipt.

Product Condition: The product must be new, unused, unwashed and free of any signs of soiling, fading, or user damage.

Accessories Included: The product must have all original labels, packaging, purchase receipts, and any accompanying gifts (if any).

2. Shipping Costs

Returns Due to Personal Needs: If you change your mind about the product, you will be responsible for the shipping costs and this is non-refundable.

Returns Due to Product Defect: In the event that the product has a manufacturing defect, we will cover all shipping costs for the return.

3. Returns Process

To request a return, please contact us via email [email protected] immediately after receiving your item. We will respond within 24 hours and provide detailed instructions.

Note:

You may need to provide evidence such as photos, videos of the item, or a purchase receipt.

All returns will only be processed after you have contacted us and received return instructions.

4. Refund Methods

Once we have received and confirmed the condition of the returned item, we will issue a refund to your original payment method. Processing times may vary depending on your bank, please wait for updates.

5. Delayed Refunds

If you have not received your refund within the specified time, please check your account. If the issue is not resolved, please contact us via email [email protected] for assistance.

6. Changing or Canceling an Order

If you need to change or cancel an order, please contact us within 24 hours of placing your order so we can assist you promptly.

7. Contact 

Email: [email protected]

Phone: +13046990431

Time: 8:00AM- 6:00PM/ Mon-Fri