FAQs

1. How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order status on our tracking page. If you do not receive a tracking number, please check your confirmation email or contact us at [email protected].

2. What is the average delivery time?

Our standard delivery time is 7-15 business days, excluding holidays and weekends. However, in some unforeseen circumstances such as bad weather or traffic incidents, your order may be delayed.

3. How do I request an exchange or return?

If you would like to exchange or return an item, please make sure that the item meets the conditions in our return policy and contact us at [email protected] within 30 days of receiving the item. We will guide you through the process to assist you.

4. Can I change the shipping address after placing the order?

If you need to change the shipping address, please contact us within 24 hours of placing the order. After this time, we cannot change the address information because the order has been processed and shipped.

5. How much is the shipping cost?

The standard shipping fee is $6.99 for all orders. In case of return due to personal needs, you will be responsible for the shipping cost of the returned product, and this fee is non-refundable.

6. What should I do if I receive a defective product or a product that does not match the order?

If your product has any defects or does not match the order, please contact us immediately at [email protected] for assistance. We will handle and cover the shipping cost in case the product is defective due to our side.

7. How long does it take to receive a refund?

Once we have received and inspected the returned item, the refund will be processed via the original payment method. The time it takes for the refund to reach your account may vary depending on your bank, but it is usually within 5-7 business days.

8. Can I cancel my order?

You can request to cancel your order within 24 hours of placing it. After this time, the order will be processed and cannot be cancelled. Please be sure to double-check the information before completing your order.

9. Who should I contact if I have further questions?

For more information or assistance, you can email us at [email protected]. Our customer service team will be happy to assist you as soon as possible.