Frequently Asked Questions (FAQ)
Welcome to topshops.store! Below are some frequently asked questions to help you better understand our services. If you have any questions that are not listed below, please contact us via our support channels.
1. Where is your store located?
Our address is:
37387 Curwood Dr, Sterling Heights, MI 48310, USA
2. What are the store’s business hours?
We are open from 08:00 AM to 06:00 PM (Monday to Friday).
We are closed on Saturday and Sunday.
3. How to contact TopShops?
E-mail: [email protected]
Phone: +1 325-603-9780
4. How much is the shipping fee?
The shipping fee is $6.99 for all orders.
5. How long does it take to prepare an order?
Order preparation time is 1 to 3 business days.
6. How long does it take to ship?
Shipping time usually takes 7 to 15 business days, depending on the shipping address.
7. Does your shop have a refund policy?
We offer a refund policy within 30 days from the date you receive the item.
To request a refund, the item must be in new, unused condition with all tags intact.
8. What payment methods does the shop support?
We support payment via PayPal and Payoneer.
9. Can I change or cancel an order after it has been placed?
If you want to change or cancel an order, please contact us as soon as possible. If the order has not been processed or shipped, we will assist you in changing or canceling the order.
10. Does the shop have a warranty on its products?
We offer warranties on certain products. Please check the product page for details or contact customer support for more details.
11. Does the shop ship internationally?
Currently, we only offer shipping within the US. However, we are considering expanding international shipping in the future.
12. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order.
If you need any further information or have any other questions, please do not hesitate to contact us via E-mail or Phone.
Thank you for shopping at topshops.store!